For Luxury Hotels & Hospitality

Every guest,
personally attended.

An AI concierge that responds to guest enquiries instantly — handling bookings, answering questions about your property, and delivering the attentive service your guests expect. Around the clock.

Start a 30-Day Pilot → See How It Works →
4.2s
average Delia response time
40%
of hotel enquiries arrive out of hours
Days
to go live — not months
The Problem

Your guests expect the impossible.

Instant responses. Personal attention. 24/7 availability. Your front desk can deliver one of those at a time. Delia delivers all three, every time, for every guest.

🌙
Out-of-hours enquiry blackout
A guest in New York wants to book your Lake Como villa at 11pm GMT. Your team is asleep. By morning, they've booked a competitor. Revenue lost to timezone friction.
📞
Front desk overwhelm
Check-ins, concierge requests, restaurant bookings, phone calls — all hitting your team simultaneously. Enquiry emails pile up for days. Guest experience suffers.
🌍
Multi-language guest base
British, American, German, Scandinavian guests — all expecting seamless communication in English. Delia handles multilingual enquiries natively.
📉
Direct bookings lost to OTAs
Guests visit your website, have a question, find no one to ask, and book through Booking.com instead. You pay 15-20% commission on revenue you could have kept.

40% of luxury hotel enquiries arrive outside business hours. With Delia, every guest gets an instant, personal response.

How Delia Helps

Delia knows your property
like your best concierge.

Configured with your rooms, rates, amenities, dining options, and local area. She responds with the warmth and knowledge of a seasoned concierge — but never takes a day off.

🏨
Property-aware guest service
Delia knows your room types, availability, dining hours, spa services, and local recommendations. She answers with the detail and warmth guests expect from luxury.
📅
Direct booking conversion
When a guest enquires on your website, Delia responds instantly — converting browsers into direct bookings before they default to an OTA.
🌍
Multilingual, always available
English, Italian, German, French — Delia communicates fluently with international guests across every timezone. No more lost-in-translation moments.
📊
Guest intelligence dashboard
Every conversation captured. See what guests ask most, where they hesitate, and which services drive enquiries. Refine your offering with real data.
Live Preview

See Delia in action.

This is what your customers experience — a warm, knowledgeable concierge that knows your business.

V
Villa Crespi
Delia Concierge · Active
Live
Buonasera — I'm Delia, concierge for Villa Crespi. I can help with room availability, dining reservations, local experiences, or any questions about your stay. How may I assist you?
Type or hold to speak...
🎙
Pricing
Pilot
£497/mo
30-day trial. Full deployment, sector-trained. One optimisation round included.
Standard
£997/mo
Full service. Monthly performance review + ongoing optimisation. Priority support.
Premium
£1,997/mo
Multi-channel. Voice + chat + SMS. CRM integration. Custom persona. Dedicated account.
Ready when you are

Your next guest is enquiring now.
Let Delia welcome them.

30-day pilot. Configured for your property. Live in days.

Book a Demo → Back to Ovysion →
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